Cancelled orders:

Cancellations or refused orders are subject to freight charges. Any order refused on delivery by the customer will automatically suspend any future delivery. Cancellations will be accepted prior to shipping of order only. Contact us by phone at toll free 1-877-743-8919 or by fax at 1-866-743-6015. If an order has already been shipped or was not able to be cancelled due to order processing then the customer will be responsible for return of items per Andreanne International return policy.

Returns and warranty:

We guarantee all of our products, which prove to be defective in workmanship. All claims for defect or shortage must be made within five days of receipt of goods. Any product washed or used will not be covered by our guarantee. All returns require prior authorization number. This number shall clearly appear on every parcel sent back. A copy of the invoice referring to the returned product shall also be included in the parcel. Andreanne International will refuse any parcel returned unauthorized and it will be sent back collect. Freight charges on all returns must be prepaid. Andreanne International reserves the right to refuse any return.

Product colors:

Patterns on pillowcases and trim change frequently. There is no guarantee the pattern viewed is what will be shipped. Although we make every effort to provide accurate colors for our products listed, as a result of individual computers, we cannot guarantee the colors viewed will be exact.

When you receive your order confirm it is exactly what you ordered and it fits properly before using and washing the product. If the product is incorrect please call our customer service at toll free 1-877-743-8919 for help. All products must be returned within 30 days of receipt in original resellable condition and not have been used, washed or damage in any way. Some products may not be returnable; products listed as 'SPECIAL ORDERS', and or 'DISCOUNTED' are non-returnable.